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November 2003  

Volume 3 Issue 11

November 17, 2003

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Welcome to the November edition of QTS QuikNews, our monthly e-mail newsletter. In this monthly e-mail, you will receive an update of what's new at QTS - new products we support, new patches and upgrades, solution ideas and promotions to save you money, and information about our company and our clients.

In this issue:


QTS NEWS

QTS IS HIRING!
QTS is recruiting for senior level technical personnel, as well as entry and senior level sales staff/telemarketers.  If you know anyone who might be a good fit, please have them submit their resume to Liz Meechan, our Office Manager. Liz can be reached at lmeechan@QTSnet.com, or (973)984-7600 x223.

QTS ANNOUNCES SUPPORT FOR EXCHANGE SERVER 2003
Microsoft has recently released Exchange Server 2003 and Small Business Server 2003, as part of the Microsoft Office System launch.  QTS has participated in pre-release training for Exchange 2003 and is actively supporting this product.  Contact your QTS Account Manager for more information.

PRESS RELEASES

QTS AND CAPTARIS TO OFFER DISCOUNTED RIGHTFAX BUNDLE TO SMALL & MEDIUM BUSINESS MARKET IN NJ/NY; QTS ANNOUNCES RIGHTFAX �QUIKSTART�
11/10/2003: QTS today announced that it has been selected by Captaris to offer a specialized "Mini Bundle" version of the popular RightFax product in the small and medium business market space in New Jersey and New York.  Read more at http://www.QTSnet.com/stayinformed/l3_stay_pr46.htm

QTS CHOSEN BY CITY OF NEW YORK DEPARTMENT OF FINANCE FOR NETWORK ASSESSMENT
11/10/2003: QTS announced today that it has been selected by the City of New York's Department of Finance to conduct a comprehensive Network Assessment for the organization's network, which supports roughly 2,500 computer users across numerous locations throughout the city.  Read more at http://www.QTSnet.com/stayinformed/l3_stay_pr47.htm

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PRESIDENT'S CORNER

Since Microsoft is our closest and most strategic business partner, one of the my highlights of the year is attending Microsoft�s worldwide partner conference.  I recently returned from this year�s conference, called �Momentum,� in October in New Orleans.  This year�s conference marked the first year that Microsoft has merged its Business Solutions partners (the partners who service Great Plains, Navision, Axapta and Solomon software products) and their �classic� partners such as QTS � previously, the conferences were separate.  So this year�s conference underscored the importance of integration of these solutions, and these partners� skill sets.

There were a number of noteworthy items that I want to pass along to our customers, both in terms of general interest and also as it relates to QTS and our strategy.

First, Microsoft painted a clear picture of its products and line card, and a strong emphasis was placed on partners partnering with partners.  This is something QTS has realized for years, and the Solutions Alliance we have created to better serve our customers is a great example of this � our partnership with AKA Enterprise Solutions, Econium, Wertheim and GTP allows each company to focus on its respective strengths and core competencies, while delivering a broad solution set around the Microsoft platform.  Microsoft put significant emphasis on partnering during the conference, which further validates our strategy.  Nobody can be an expert at everything.

Second, Microsoft placed clear emphasis on security as its number one priority.  Steve Ballmer spoke to us on the first day of the conference, and his keynote address largely focused on security and on Microsoft�s strategy for dealing with security issues.  Some of his key points were:

* Security concerns and vulnerabilities are holding up, and will continue to hold up, adoption of new technologies.  Since Microsoft is trying to implement a vision of innovation - strategically enabling businesses with new technologies - this is a critical issue to them.
* Software Update Service (SUS) is a critical element of Microsoft�s strategy for securing its products.  In the upcoming year, SUS will expand to include support for deploying Microsoft Office updates and patches, as well as Microsoft Server System components.  Microsoft is also considering third party extensions to SUS.  QTS was one of only a handful of vendors in the room to raise its hand when Ballmer asked how many partners had deployed SUS at client sites � so much work in the area of awareness remains to be done.
* The window for curing vulnerabilities has shrunk significantly.  In 2001, it took NIMDA 331 days to be written and propagate to exploit Windows vulnerabilities.  Slammer took 180 days from discovery of the vulnerability to the worm being released.  Blaster took only 25 days.  These days, there is no grace period for applying patches and closing vulnerabilities.
* New technologies will be built into Windows XP Service Pack 2 and Windows Server 2003 Service Pack 1 to allow for improved intelligence on the operating system to detect malicious behavior, and to inspect and quarantine systems that do not meet security rules.

Microsoft clearly is placing a strong emphasis on the Small and Medium Business market space � even more than in previous years.  Orlando Ayala, Sr. VP of the Small and Midmarket Solutions and Partner (�SMS&P�) Group, presented on the strategic importance of this space to Microsoft, and the resources Microsoft was committing to success here.  Since this aligns with QTS� core focus, this was further validation of our strategy.

Microsoft Office 2003 was a major point of focus.  Office 2003 represents a major enhancement from prior releases, and Microsoft is working hard to break the perception that this is just another version of a word processor-spreadsheet-presentation package.  To the extent that Office XP was an �evolutionary� change from Office 2000 � essentially, some usability improvements with a dose of XML added in � Office 2003 is a revolutionary upgrade, with extensive XML integration and a very powerful platform for developing custom solutions and enhancing productivity for professional knowledge workers.  The addition of components to the Office System � InfoPath�s electronic forms capabilities, OneNote for notetaking (especially on the Tablet PC platform), LiveMeeting and LiveCommunications Server � provides significant capability for custom applications development and greater platform integration.  Microsoft�s Office Solution Accelerators � prebuilt templates for specific tasks or areas, such as HR Management � provide even more functionality, and can be used out of the box or modified.

The new release of Windows Small Business Server, based on Windows Server 2003 and Exchange Server 2003 technologies, received considerable focus.  The user count restriction for SBS has been increased from 50 to 75 users, making this a practical offering for more clients.  Furthermore, there will be two versions � a Standard Edition with just Windows and Exchange, and a Premium version which adds SQL Server 2000, ISA Server 2000 and a limited version of BizTalk Server.  Microsoft is targeting SBS 2003 to be a flexible ebusiness/integration platform for its small business customers.

Finally, Microsoft presented its road map for future product releases.  A few points are of particular note:

* The Great Plains, Navision, Axapta and Solomon accounting/ERP offerings will continue to be supported, while a next generation product based on .Net technology will be developed.  This offering will incorporate the core strengths of each of these platforms, and allow gradual migration by current customers;
* Systems Management Server 2003 will be released shortly, and will feature improved mobile user support and Active Directory integration;
* SQL Server 2000 Reporting Services will be released, at no charge, later this year;
* SQL Server, Microsoft Operations Manager, ISA Server and BizTalk Server will all be due for new releases in 2004;
* The next release of Windows, code-named Longhorn, will reach the market in the 2005/2006 time frame, along with new versions of Exchange and SQL Server.

One of my main goals in attending the annual partner conference is to make sure QTS is aligned with Microsoft�s strategy and future plans, and we accomplished this.  Hopefully some of this information gives you food for thought in your IT planning, and I look forward to the opportunity to answer any questions you have, and discuss how QTS can help you with your future planning and projects.

As always, feel free to email me your comments or thoughts at nrosenberg@QTSnet.com. Thank you.

Neil Rosenberg
President & CEO
Quality Technology Solutions

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PARTNER SPOTLIGHT: Econium

This month QTS is spotlighting its knowledge management and ebusiness solutions partner, Econium.  Econium is a Gold-Certified Microsoft Solutions Provider that builds technology solutions that promote information sharing, distribution and collaboration across teams of people.  Econium has specific experience using portals and other intranet technologies to facilitate delivery of these solutions.

Econium is also at the cutting edge of real time collaboration technology solutions, bringing more agility to the enterprise by enabling secure instant messaging, presence and notification solutions. They have delivered vertical solutions for sales and marketing teams around brand portals, and digital asset management as well.

Econium is a three year old firm that is made up of seasoned business technology experts who focus heavily on understanding the business processes and needs initially, then applying solutions that will leverage existing technology investments.  They work with a variety of collaborative technologies including Microsoft SharePoint Portal Server and Windows SharePoint Services, Live Conferencing Server and Live Meeting Server, Office System 2003, Exchange, SQL Server and Content Management Server.  Their clients include Kraft Foods, Pfizer Pharmaceuticals and Adams Candy.

Econium is headquartered in Northern New Jersey and also has an office in New York City.

Econium relies on QTS to create the technical infrastructure on which its solutions run.  Econium develops and deploys solutions which are geared toward lowering the costs for companies to manage, distribute and share the information they need to conduct business.

For more information on Econium please view their web site at www.econium.com, email them at sales@econium.com, or call 973-812-9691.  Or, contact your QTS Account Manager.

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Visit www.QTSnet.com for company information.

QUIKSECURE TIP OF THE MONTH

Each month, we now provide a security recommendation to our QuikNews readers based on content from our recent QuikSecure Security Assessments.  One of these reports typically includes 100-200 specific recommendations such as this, but we�re providing some �free advice� here to our readers.

ISSUE � Have �test� restores from your tape backup system been performed, to verify data is actually being backed up and can be restored in an emergency?
 
IMPACT � Without periodic test restores, you don�t know if your backups are successfully recording data to tape.  You want to know this before the time comes to do a critical file restore.

RECOMMENDATION � Establish procedures to do a test restore on a monthly basis � rename or move a file, then try to restore that file from tape backup.  Make sure it comes back �clean.�

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EVENTS

QTS and AKA Enterprise Solutions will be hosting a seminar on Customer Relationship Management at Microsoft�s New York office on Thursday, December 11th.  For more information on this event, please call 212-629-6001 x118, email bforrest@akaes.com, visit the AKA website or contact your QTS Account Manager.

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PATCHES & UPGRADES

Call the Customer Support Center to have us apply QTS-standard patches and keep your systems current. The following patches have been recently released and are generally recommended by QTS:

* NO NEW SERVICE PACKS
However, Microsoft has moved to releasing security patches on the second Tuesday of each month, starting last week. New Security Updates to Windows and Office are available, and recommended.

Also, please click here for applicability of Microsoft Security Bulletins to the products in use at your environment. Contact your QTS Account Manager if you would like our Customer Support Center to monitor these bulletins for you and advise with recommendations for your environment upon release of new bulletins.

Symantec (formerly Norton) Antivirus Corporate Edition signature files are currently at version 51114x (11/14/2003). CA InoculateIT 4.x signature files are currently at version 45.21 (11/10/2003) and 6.x signature files are currently at version 23.63.25 (11/14/2003). McAfee VirusScan / NetShield signature files are currently at version 4304 (11/14/2003). Please keep your antivirus signatures, and your scan engines, current! If you do not have your system set up to automatically distribute updates from your server to your PCs, please call your QTS Account Manager or the Customer Support Center.

Some patches can cause problems, especially in combination with other software programs or patch levels. Please talk to us to verify whether we see any possible problems in your environment before patching your systems independently. We make best efforts to test patch combinations but cannot guarantee compatibility between software and hardware manufacturers� products.

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PRODUCT SUPPORT LIFECYCLE WATCH

The following products are pending �end of life� status by their manufacturers, and therefore customers should be planning for system upgrades or replacement.

* Windows NT Workstation 4.0 Service Pack 6a security support has been extended to June 2004.  NT Workstation reached end-of-life for normal support in June 2003.

* Microsoft Windows 98 mainstream support ended in June 2002, with hotfix support and incident support extended to June 2003. Paid incident support will end on 1/16/04.

* Windows ME Extended Support will end on 12/31/04.

* Windows NT Server 4.0 non-security hotfix support ends on 12/31/03. Security hotfixes and paid incident support will end on 12/31/04.

* Mainstream Support for Exchange 5.5 ends on 12/31/03.

* Microsoft Proxy Server 2.0 reaches the end of Extended Support on 12/31/03.

* Microsoft Office 97 and Outlook 98 reach the end of Extended Support on 1/16/04.

* Novell Account Management 2.1 will reach end of life on 12/30/03.

* Novell GroupWise 6.0 will reach end of life on 8/4/04.

Please remember that end of life for a product does not only impact that product, but also other products that interact with it.  For example, end of life status for an operating system means that no new software products that are released will run on that operating system, as the manufacturers will no longer receive support from the operating system vendor.

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SOLUTION SPOTLIGHT: MICROSOFT OPERATIONS MANAGER

Microsoft Operations Manager , or "MOM," is a network management technology that helps IT organizations to proactively manage their servers and IT assets, and maximize uptime.  MOM consists of a management console, and management agents that can be installed on Windows Servers (and through third party add-ons, on other platforms as well).  The MOM console collects information from managed servers and consolidates the information into reports and views, while also providing correlation between problems and a knowledge base of recommended resolutions and action steps.  MOM also allows for setting thresholds and alarms - for example, when servers go above a certain level of processor utilization for a specified period of time.

QTS offers a QuikStart for MOM, to help customers rapidly deploy this technology while concurrently transferring knowledge for ongoing management.  This five day engagement allows for implementation of MOM, training of IT support personnel in its use, and follow-up to ensure the system is working properly and being utilized properly.

For more information, click here.

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SPECIAL OFFERS

RSA STRONG AUTHENTICATION BUNDLERS
A Security is offering a special promotion on 25-user starter systems of RSA�s ACE/Server software and SecurID tokens, at what amounts to 50% off the standard price. The price of $3,099 for the package includes 25 tokens, a 25 user ACE/Server license and one year RSA maintenance contract. Contact your QTS Account Manager for more information.

SYMANTEC PROMOTIONS
Symantec is currently running several promotions, on the following products:

* Symantec Client Security upgrades from SAV Corporate or Enterprise Editions � up to 70% discount on Gold Support renewal;

* Symantec DeepSight Alert Service;

* Symantec Gateway Security 5400 Series Competitive Upgrades.Contact your QTS Account Manager for more details.

CISCO PROMOTIONS
Cisco is offering special promotions for new Cisco customers who purchase $5,000 or more in Cisco equipment, and also is running a competitive upgrade program for switches. Contact your QTS Account Manager for more details.

HP STORAGEWORKS MODULAR SAN ARRAY 1000Hewlett Packard is offering a promotion for customers purchasing an MSA1000 SAN device. Customers get 7 free 72GB pluggable drives, or 500GB of storage, for free when purchasing an MSA1000 through January 31st, 2004. Contact your QTS Account Manager or more details.

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QUIKNEWS ARCHIVES
For access to past issues of QTS QuikNews dating back to January 2001, click here.

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SUBSCRIPTION INFO

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(c) Quality Technology Solutions, Inc. All rights reserved.

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This site last updated 08/31/07
� 1999 Quality Technology Solutions, Inc.
201 Littleton Road, Morris Plains, New Jersey 07950
telephone: 973.984.7600       fax: 973.984.7650
email: info@qtsnet.com