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Nov. '04: Microsoft Customer Satisfaction Survey Results
Oct. '04: Cisco Customer Satisfaction Survey Results
Sept. '04: Links/AT&T
Aug. '04: Rainfinity Partner
Aug. '04: Expand Partnership
July '04: Microsoft Award 
June '04: Microsoft Competencies
May '04: SurfControl Gold Partner
May '04: Good Partner
Feb '04: Microsoft Security Summit
Feb '04: Microsoft SSCU Campaign
Nov  '03: City of New York
Nov  '03:RightFax SMB Bundle
Sept  '03:Microsoft Campaign
July  '03:QuikSecure PAT
June  '03:QuikSecure MPR
June  '03:AKA Partnership
May '03: QuikStarts
April '03: Windows 2003 Server
March  '03: Cisco Security
Feb. '03: Razorpoint Partnership
Jan. '03: QTS Relocates
Jan. '03: QuikSecure ASM
Nov.  '02: QuikSecure Vulnerability Assessment
Oct.  '02: QuikSecure Security Assessment
Sept.  '02: QuikCheckup
August  '02:ME Partner of Year
August  '02:QuikDesign
July  '02: Microsoft Gold Security
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May. '02: QuikSecure Security Policy
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Jan. '02: 2001 Service Measures
Jan '02: Winter Seminars
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QTS Press Release

Release Date: November 29, 2004

QTS Excels in Microsoft Customer Satisfaction Survey

(Morris Plains, NJ) November 29, 2004 � Quality Technology Solutions, Inc. (QTS) today announced results from Microsoft�s recent Customer Satisfaction Survey, placing QTS within the top 5-15% of Microsoft Certified Partners nationally with over 91% of its customers �Very Satisfied.�

"We're obviously very pleased with the results," noted QTS President Neil Rosenberg.  "Our team works very hard to provide a high level of service to our customers, so it's nice to see the feedback and that what we are doing is working for them."

The survey was conducted in October 2004, and 188 Microsoft Certified and Gold Certified Partners in the United States participated.  Of these, QTS ranked in the top 5-15% bracket (exact rankings were not supplied), with a score of 188 on a scale of 0-200 (a 100-120 is viewed as "good").

Some representative customer comments included:

  • "QTS does just about everything right.  I can't think of any major or minor issues that need improvement."
  • "One of the most important facets in dealing with QTS is their promptness in responding to our needs."
  • "QTS has been excellent!  They have been able to resolve all issues we have needed help with on our network.  They are very professional and pleasant to deal with."
  • "Excellent follow-up on technical issues"
  • "Fantastic support and communication to customers."

Several customers also made reference to leveraging the benefits of QTS' Solutions Alliance, in which QTS referred trusted business partners to the customer, allowing the customer to benefit from that partner's focused expertise, while leveraging QTS' relationship to remove risk from the project.

The surveys were submitted by QTS to all customers QTS performed Microsoft-related work for in the past twelve months, and 34 responses were provided out of 95 submissions.  Survey administration and results tabulation was performed by TNS Prognostics, an independent research organization retained by Microsoft to manage the survey process.

Meeting survey criteria for score results as well as quantity of responses helps QTS to maintain its status as a Microsoft Gold Certified Partner, although participation in the survey was voluntary, and was limited to Certified and Gold Certified Partners (the two top tiers in the Microsoft program).

About QTS:

Quality Technology Solutions is a leading network integrator offering network infrastructure, network management, security and disaster recovery services to achieve higher reliability and availability for corporate networks.  Founded in 1992, the company serves New Jersey and New York businesses with solutions based on Microsoft, Cisco, Symantec, Citrix, and HP technologies.  Clients have ranged from small firms to Fortune 500 companies in many industries.  QTS is located at 201 Littleton Road, Morris Plains, NJ  07950, and can be reached at 973-984-7600.  Additional information on QTS can be found online at http://www.QTSnet.com.

All product and company names herein may be trademarks of their respective owners.

# # # # #

Media Contact:

Christine Bongard
Quality Technology Solutions, Inc.
Phone: (973)984-7600 ext. 222
Fax: (973)984-7650
email:
cbongard@QTSnet.com

This site last updated 08/31/07
� 1999 Quality Technology Solutions, Inc.
201 Littleton Road, Morris Plains, New Jersey 07950
telephone: 973.984.7600       fax: 973.984.7650
email: info@qtsnet.com