Release Date: October 25, 2004

(Morris Plains, NJ) October 25, 2004 ? Quality Technology Solutions, Inc. (QTS) today announced its results from Cisco's recent customer satisfaction survey, placing QTS well above the national average and Cisco target scores for USA Cisco Premier Partners.

QTS scored a 4.75 on pre-sales evaluation criteria, on a scale of 1-5 with 5.0 being the highest score and with 4.49 as the USA regional target score for Premier Partners.  QTS scored a 4.84 overall post-sales score, versus a USA regional target of 4.55.

"We're very pleased to see scores like this," said Neil Rosenberg, President and CEO of QTS.  "Our technical and sales teams have worked very hard to be responsive and customer focused, and it's nice to see the results of that hard work reflected in feedback from our customers."

QTS scored a 4.75 on pre-sales evaluation criteria, on a scale of 1-5 with 5.0 being the highest score and with 4.49 as the USA regional target score for Premier Partners.  QTS scored a 4.84 overall post-sales score, versus a USA regional target of 4.55.

Some of the scores of particular note included:

• Pre-Sales Responsiveness: 5.0, versus a target of 4.52
• Pre-Sales Skill Level: 4.92, versus a target of 4.55
• Pre-Sales Trusted Advisor: 4.82, versus a target of 4.65
• Post-Sales Ability to Diagnose: 4.92, versus a target of 4.53
• Post-Sales Telephone Support: 4.93, versus a target of 4.54
• Post-Sales Professionalism: 5.0. versus a target of 4.67
• Post-Sales Proactivity: 5.0 versus a target of 4.79
• Post-Sales SLA: 5.0 versus a target of 4.7

The surveys were submitted to all customers QTS performed Cisco-related work for in the past twelve months.  Survey administration and results tabulation was performed by Walker Information, an independent research organization retained by Cisco to manage the survey process.

Meeting survey criteria for score results as well as quantity of responses was a requirement for QTS to maintain its status as a Cisco Premier Partner, based on new requirements added to this certification in the current program year.

About QTS:

Quality Technology Solutions is a leading network integrator offering network infrastructure, network management, security and disaster recovery services to achieve higher reliability and availability for corporate networks.  Founded in 1992, the company serves New Jersey and New York businesses with solutions based on Microsoft, Cisco, Symantec, Citrix, and HP technologies.  Clients have ranged from small firms to Fortune 500 companies in many industries.  QTS is located at 201 Littleton Road, Morris Plains, NJ  07950, and can be reached at 973-984-7600.  Additional information on QTS can be found online at http://www.QTSnet.com.

All product and company names herein may be trademarks of their respective owners.

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Media Contact:

Christine Bongard
Quality Technology Solutions, Inc.
Phone: (973)984-7600 ext. 222
Fax: (973)984-7650
email: cbongard@QTSnet.com