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  Nov '00: Best Practices Oct. '00: Customer Satisfaction March '00: Service Award July '99: Customer Satisfaction June '99: Remote Management January '99: 10 Steps Dec. '98: QTS Office Move   |
QTS Press Release Release Date: March 31, 2000 New Jersey Network Integrator Receives Prestigious Award from Novell South Orange, NJ, March 31, 2000 - Quality Technology Solutions (QTS) has been awarded the prestigious Novell Support Connection Service Excellence Award for 2000. Novell, Inc., the world�s leading provider of directory-enabled network software, named QTS one of only 18 winners from their large network integrator base across North America. According to Dave Cutler, Vice-President of Novell�s Americas Support Center, the awards recognize Novell partners who have demonstrated continuing excellence providing technical support to Novell customers. Partners were evaluated on their dedication to delivering exceptional service, attention to quality management, demonstrated self-sufficiency in delivering superior support to Novell customers, and commitment to selling and supporting Novell Net services software. Neil Rosenberg, President & CEO of QTS, indicates that servicing a demanding customer base has been a primary motivator in constantly pushing the standards for customer service higher and higher. QTS has a significant client base and market focus on the New Jersey and New York legal communities, which require high reliability, exceptional responsiveness and strong service. QTS is a well-known leader in providing computer networks and applications to bring law firms into the 21st century. "Law firms require special attention given their mission-critical environment and the need to remain up and running to meet their strict client and judicial deadlines," Rosenberg said. "We�ve built strong support capabilities and empowered our technical staff with tools, resources and knowledge to be responsive and provide high quality service. Every QTS staff member comes to understand the unique needs and unique environment of a law firm." QTS has delivered computer networks and provided support services for many of NJ�s largest law firms, as well as the many small and mid-size firms throughout NY and NJ. Clients include Carpenter Bennett & Morrissey, Wilentz Goldman & Spitzer, Porzio Bromberg & Newman and Brach Eichler. Our discipline and high service levels carry over to non-legal clients as well. Clients like Rose Art Industries, AFS Intercultural Programs, The University of Medicine & Dentistry of New Jersey and the City of Jersey City rely on QTS� high service levels to meet their networking demands. QTS is one of the few NJ network integrators to offer Remote Network Management, using Novell�s ManageWise software, to proactively monitor a customer�s network and resolve issues before they cause problems or downtime. Over 100 network servers and 800 desktops are remotely supported from QTS� Customer Support Center within its South Orange, NJ offices. About QTS Founded in 1992, QTS is a leading network integrator serving the legal and business communities of NJ and NY. The company is a Novell Platinum Partner. QTS installs and upgrades local and wide area networks. It provides advanced technologies in the area of Internet/Intranet solutions, Email and Remote access, Legal software solutions and a broad range of other advanced integration services. The company is located at 76 South Orange Avenue, Suite 302, South Orange, NJ 07079. The company can be reached at 973-761-5400. Additional information on QTS can be found at their website, http://www.qtsnet.com. About Novell Novell, Inc. (Nasdaq: NOVL) is the world's leading provider of directory-enabled networking software. Novell solutions give businesses total control of their private networks and the Internet, simplifying the management of user access and identity. Novell's worldwide channel, consulting, developer, education and technical support programs are the most extensive in the network computing industry. For information on Novell's complete range of products and services, contact Novell's Customer Response Center at (888) 321-4CRC (4272), or visit Novell's Web site at http://www.novell.com. Press may access Novell announcements and company information on the World Wide Web at http://www.novell.com/pressroom.Novell is a registered trademark of Novell, Inc. All other trademarks are the property of their respective holders. Media Contact: Neil Rosenberg Kevan Barney |
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