"All of us are quite pleased with getting this strong a score," said Rosenberg. "With a survey covering this many areas, and for the number of cards we got back, this shows we’re doing very well. Of course, there’s always room to improve, and that’s our focus for the rest of the year." Rosenberg noted that there were six questions on the survey where QTS is measured:

• Are you satisfied with the services QTS provided?
• Did our services meet your objectives?
• Ease of obtaining technical support.
• Technical ability of staff handling your calls.
• Technicians are generally courteous and friendly.
• Satisfaction with time it took to resolve the problem.

The score blends all of the ratings, for all returned surveys, for that quarter.

Rosenberg noted that the first quarter of 1999, when QTS first implemented the feedback process, QTS scored a 4.28 average. Rosenberg attributed the improvement to a number of factors - continued development of the technical staff, an increased customer focus, implementation of a new help desk system to track service incidents, and improved project management. "And we’re working hard the rest of the year to get even better," noted Rosenberg, who observed that QTS is doing heavy staff cross-training and adding staff to keep up with changing technology and increasing demands. "We also hope to drive even more survey returns from our customers, as this helps us refine and improve our operations," said Rosenberg.

QTS was founded in 1992 by Neil Rosenberg, its President and CEO. The company integrates computer hardware, software and advanced technologies within Novell and Microsoft network environments. QTS serves a wide range of businesses of all sizes. Its primary base of clients consists of law firms in the New Jersey and New York City area. QTS works with many of the largest law firms in New Jersey based on its extensive experience and knowledge with law firm environments. Both the President, Neil Rosenberg, and the Executive Vice-President, Martin Tuohy are attorneys. This gives QTS a unique perspective in understanding the needs of law firms, and how technology solutions need to be deployed in this environment.