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  Apr '01: Checkpoint Authorized Solution Provider Mar. '01: Stratis Group eCommerce Partnership Mar. '01: Service Excellence Feb '01:Trainng Inc. Feb '01: Banner Year Nov '00: Best Practices Oct '00: Customer Satisfaction March '00: Service Award July '99: Customer Satisfaction June '99: Remote Management January '99: 10 Steps Dec. '98: QTS Office Move   |
QTS Press Release Release Date: March 22, 2001 QTS Wins Novell Service Excellence Award for Second Straight Year South Orange, NJ, March 22, 2001 - Quality Technology Solutions ("QTS")
and Novell today announced that QTS has been awarded the prestigious Novell
Support Connection Service Excellence Award for 2001, for the
second straight year. Novell, Inc., the world’s leading provider
of directory-enabled network software, named QTS one of only 15 winners
from their large network integrator base across all of North America. According to Dave Cutler, Vice-President of Novell’s Americas Support
Center, the awards recognize Novell partners who have demonstrated
continuing excellence providing technical support to Novell customers.
Partners were evaluated on their dedication to delivering exceptional
service, attention to quality management, demonstrated self-sufficiency in
delivering superior support to Novell customers, and commitment to selling
and supporting Novell Net services software. "QTS has been a strong Novell partner for a long time, and it's
great to receive this level of recognition, especially for two years in a
row" noted Neil Rosenberg, President & CEO of QTS. QTS was
one of the fastest organizations to reach Gold and then Platinum Partner
status with Novell in the early ‘90s, and has been a consistent force in
promoting and supporting Novell's newer technologies such as ManageWise,
ZENworks, BorderManager and eDirectory within New Jersey and New York.
“Novell has a much more diverse product line than most people
realize, with solutions that don’t require NetWare file servers.
With seven CNEs on staff and back-to-back Service Excellence Awards
from Novell, QTS is well positioned to deploy and support these
solutions,” noted Rosenberg. Rosenberg noted that QTS places a strong emphasis on well-planned and
executed project implementations to minimize problems, and on highly
responsive and qualified support for when problems occur after
implementation. QTS has a strong focus on network up-time and
preventing problems before they happen, and utilizes Novell's ZENworks for
Servers technologies in its innovative QuikAlert™ support offerings to
keep its clients' networks up and running. "We set the bar very high for ourselves in terms of service
levels," said Rosenberg. QTS provides customers with Customer
Satisfaction Surveys following its service visits, and last year across
206 returned surveys QTS' score averaged 4.74 on a scale of 1-5, with a
4.94 score in the fourth quarter. "We also have internal
measures for how quickly we begin working on incoming support issues and
how quickly we close them out, and have consistently exceeded goals in
this area," said Rosenberg, who noted that QTS' Customer Support
Center is staffed by a full-time Manager and three engineers.
"This allows us to be proactive with network management, and
responsive with support," added Rosenberg. About QTS Founded in 1992, Quality Technology Solutions is a leading network integrator serving New Jersey and New York law firms and businesses. The company is a Novell Platinum Partner and a Microsoft Certified Partner, and also has strategic relationships with Check Point, Cisco, Citrix, Compaq and other industry leaders. QTS installs, upgrades and supports LANs and network technologies, including networked software applications and eBusiness solutions. QTS specializes in Network Management and Internet Security solutions to maximize up-time for its customers’ networks. QTS’ focus is on implementing technology solutions that help its customers grow their business, reduce costs or create competitive advantage. The company is located at 76 South Orange Avenue, Suite 302, South Orange, NJ 07079. The company can be reached at 973-761-5400. Additional information on QTS can be found at their website, http://www.QTSnet.com. About Novell Novell, Inc. (Nasdaq: NOVL) is the world's leading provider of directory-enabled networking software. Novell solutions give businesses total control of their private networks and the Internet, simplifying the management of user access and identity. Novell's worldwide channel, consulting, developer, education and technical support programs are the most extensive in the network computing industry. For information on Novell's complete range of products and services, contact Novell's Customer Response Center at (888) 321-4CRC (4272), or visit Novell's Web site at http://www.novell.com. Press may access Novell announcements and company information on the World Wide Web at http://www.novell.com/pressroom.Novell is a registered trademark of Novell, Inc. All other trademarks are the property of their respective holders. Media Contact: Christine Bongard John Pilmer |
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This site last updated 04/27/01 |
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