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  Nov '00: Best Practices Oct. '00: Customer Satisfaction March '00: Service Award July '99: Customer Satisfaction June '99: Remote Management January '99: 10 Steps Dec. '98: QTS Office Move   |
QTS Press Release From: Quality Technology Solutions, Inc. For more information, please contact Jim Lenskold of the Lenskold Marketing Group at 973-984-7018. FOR IMMEDIATE RELEASE
December 21, 1998 QTS RELOCATES TO EXPANDED FACILITIES IN SOUTH ORANGE (South Orange, NJ) December 21, 1998 – Quality Technology Solutions, Inc. has taken 6,500 square feet of professional office space on the third floor of the 76 South Orange Avenue building. The new expanded space will include a dedicated Customer Support Center, two training rooms, a network build area and employee offices. QTS has experienced significant growth through its seven years in business and is now one of New Jersey’s premier systems integration companies. The new QTS Customer Support Center uses advanced technology and technical databases to provide top level technical support to QTS customers nationwide. The center is staffed with experienced technicians who can troubleshoot Novell and Microsoft networking problems by phone, modem or onsite visits. When the technology permits remote troubleshooting, clients under QTS’ QuikAlert™ Remote Management Service benefit from quicker resolution and lower technical support costs. QTS utilizes a call tracking system to track and manage technical support calls and to "institutionalize" knowledge of technical problems and customer-specific issues. The two training rooms feature all new, state-of-the-art desktop systems. The first group of trainees in the new facilities reported that the new "very comfortable chairs" were the big draw. Each training room is intentionally limited to 8 trainees to allow for individual attention for each student. QTS trains its clients’ employees on a variety of classes including Microsoft Word/Office, WordPerfect, DOCS Open, Time Matters, GroupWise and Lotus Notes. The training is typically done in conjunction with an upgrade of a software package or network system. QTS uses a "task oriented" training approach to customize lessons to the needs of each client, and its cutover methodology minimizes disruption to a client’s business operations during the transition. QTS was founded in 1992 by Neil Rosenberg, its President and CEO. The company integrates computer hardware, software and advanced technologies within Novell and Microsoft network environments. QTS serves a wide range of businesses of all sizes. Its primary base of clients consists of law firms in the New Jersey and New York City area. QTS works with many of the largest law firms in New Jersey based on its extensive experience and knowledge with law firm environments. Both the President, Neil Rosenberg, and the Executive Vice-President, Martin Tuohy are attorneys. This gives QTS a unique perspective in understanding the needs of law firms, and how technology solutions need to be deployed in this environment. For the six years prior to moving into this new office space, QTS occupied a smaller space within the same building. The company mailing address has changed to Quality Technology Solutions, Inc., 76 South Orange Avenue, Suite 302, South Orange, NJ 07079. The company’s phone and fax numbers remain the same at 973-761-5400 and 761-1881, respectively. Additional information on QTS can be found at their website, www.qtsnet.com. # # # # # |
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This site last updated 11/19/00 |
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