qtslogo10.gif (7142 bytes)
ad1.gif (2831 bytes)
hvl_home.gif (1239 bytes) hvl_about.gif (1244 bytes) hvl_techres.gif (1285 bytes) hvl_customers.gif (1285 bytes)
hvl_stay.gif (1256 bytes) hvl_contact.gif (1236 bytes) hvl_sitemap.gif (1230 bytes) hvl_jobs.gif (1261 bytes)

April 2006  

Volume 6 Issue 4

May 1, 2006

To view this update as a Web page, copy this link into your browser: http://www.qtsnet.com/stayinformed/quiknews/quiknews april2006.htm.

To subscribe or unsubscribe, please follow instructions at the bottom of this page.


Welcome to the April edition of QTS QuikNews, our monthly e-mail newsletter. In this monthly e-mail, you will receive an update of what's new at QTS - new products we support, new patches and upgrades, solution ideas and promotions to save you money, and information about our company and our clients.

In this issue:

  • QTS and Partner News
  • Events
  • President's Corner
  • QuikSecure Tip of the Month
  • Patches and Upgrades
  • Product Support Lifecycle Watch
  • Solution Spotlight
  • Special Offers
  • Partner Spotlight

QTS AND PARTNER NEWS

WELCOME TO NEW CUSTOMERS
QTS offers a “welcome aboard” to the following new customers:

·         Integra Lifesciences Corporation

·         L.P. Thebault & Company

·         Perkins Eastman

QTS IS HIRING!
QTS is recruiting for senior level technical personnel, as well as an entry to mid-level sales/service specialist.  If you know anyone who might be a good fit, please have them submit their resume to Liz Meechan, our Office Manager. Liz can be reached at lmeechan@QTSnet.com, or (973)984-7600 x223.

SECURITY ARTICLE BY NEIL ROSENBERG PUBLISHED IN NJ CPA MAGAZINE
QTS President and CEO Neil Rosenberg, a regular contributor to NJ CPA Magazine, has written another article for the latest issue of this publication.  Click here to read the article on Managing Information Security.

PRESS RELEASES

QTS WINS MICROSOFT QUARTERLY PARTNER EXCELLENCE AWARD
5/1/2006: QTS today announced that it was a winner of Microsoft's NYNJ Area Quarterly Partner Excellence Award.  The award, on behalf of both the SMS&P and Enterprise teams within the local Microsoft office, recognizes QTS' performance and success with Microsoft solutions.  Read more at http://www.QTSnet.com/stayinformed/l3_stay_pr65.htm

Back to Top

PRODUCT NOTICES AND ADVISORIES

TERMINAL SERVICES CAL TRADE-UP EXTENDED!
Due to a change in the way Microsoft licenses Terminal Services as of April 2003, customers may be eligible for free Terminal Services Client Access Licenses (CALs).  With the release of Windows Server 2003, the “built-in” CALs under Windows 2000 were eliminated.  However, customers owning Windows XP Pro receive a free Terminal Services CAL for each XP license.  This offer has been extended, but we strongly recommend processing this promptly.  For more information, visit http://www.microsoft.com/windowsserver2003/ howtobuy/licensing/tscaltransfaq.mspx.

Back to Top


PRESIDENT'S CORNER

This month, I would like to explore some of the key elements of the upcoming new release of Microsoft Office – Office 2007.  If you have attended one of our seminars where I’ve talked about Office 2007 (formerly known as “Office 12”), you know that I’m very excited about this product – to me, this is the most significant release of Office since 1995.  Although delays were announced for Office and Vista pushing back into 2007, this is really just the retail/OEM versions – the code is still expected to be finalized and available to licensing program customers in roughly the November 2006 time frame. 

In fact, we are working with three customers in Microsoft’s Office 2007 “Rapid Deployment Program” to build solutions today using Office beta code, and move those solutions into production prior to final release of the “gold code.”  This is giving us and our customers early experience with the product, and is only increasing my enthusiasm for what Office 2007 can do for businesses.  In fact, we’re leveraging our experience here to create a “QuikDesign for Office 2007” packaged service offering to help customers understand the new capabilities – and power – of this new release. 

To me, looking at Office 2007 begins with the user interface, or what Microsoft refers to as the “UX” (user experience).  This has been totally re-vamped, and made much more intuitive based on the significant usability testing that Microsoft conducts whenever it rolls out a new Office or OS release.  However, in this case the major changes were triggered by an interesting observation – 90% of the new feature requests for this release of Office were for items that are already in Office 2003 (or earlier versions).  This means that people want to do things that the software today allows them to, but they can’t find the commands or figure out how to do it.  That is a problem. 

In reality, the sheer volume of commands, menu items, toolbars, shortcuts and other interface clutter has gone up dramatically, version by version, since the early days of Office back in the late 1980s.  I remember using Word 2.0 back in 1992 when I started QTS – the interface was clean and simple, and you could easily find any command the software offered.  Today, a user is simply overloaded with choices, and cannot, so to speak, see the forest for the trees sometimes.  Fixing this was Microsoft’s primary design goal. 

This starts with “the Ribbon.”  Today’s Menu and Toolbar are replaced in Office 2007 with a new metaphor – a series of folders at the top of the screen, logically grouped commands represented by icons with descriptions under each.  As you select a folder, the icons below the folder level change.  And items appear, or disappear, based on context – when the cursor is in a table, table editing commands are present.  But when you move away from the table these commands disappear, and no longer take up screen real estate.  The menus, icons and functionality change depending on the context. 

This new interface is much more intuitive.  New users take to it much faster than the current Office interface, while experienced users take an hour or two to get used to things being rearranged before they become acclimated to the new interface.  Ultimately, everyone becomes more productive and effective.  And that’s the goal – to make beginner users more effective, while also letting power users do their tasks much more quickly.  For example, the new Galleries feature, with its live preview capability, allows you to hover over formatting icons and see the impact of the change on the items being formatted – colors, borders, etc. all change on the fly, so you can pick the appearance you want.  With a single mouse click, it is possible to do the work that would have required minutes (or hours) of formatting in prior versions, while also improving the appearance and professionalism of your documents.

Office 2007 will also utilize a new file format – XML.  This will allow for more efficient data exchange between applications, leveraging the native strength of XML.  The new XML file format also leverages compression (50-75% space savings) and a more efficient format, reducing document sizes as well as improving reliability and recoverability of documents.  This will also facilitate the new feature in Office to “finish” a document – removing undesirable metadata before releasing the document externally or posting it internally.  The XML file format will be the default for Office 2007, and there will be updates for prior supported versions of Office (2000 forward) so they can read/write to the XML file format and you can have compatibility between versions to read newly created files – however, you can choose in Office 2007 to use the old format if you so desire.

There are a variety of new server-side components that also enhance the user experience with Office 2007, and open up significant new capabilities.  These include: 

o        An “Excel Server” component that allows users to access a centrally stored spreadsheet via a browser to view and edit Excel documents.  Think of this as “Outlook WebAccess for Excel.”  The goal here is to eliminate the proliferation of multiple emailed copies of spreadsheets that proliferate and create version control problems, and have “one version of the truth” when it comes to Excel.

o        An “InfoPath Server” component that allows InfoPath forms to be accessed and completed from a web browser, eliminating in some cases the need to install InfoPath on each workstation to deploy forms-based applications.

o        An InfoPath add-in to Outlook that allows for Outlook to be a forms repository and routing engine, allowing for more intuitive usage.

o        Significant Document and Records Management enhancements to SharePoint Portal Server.

o        Integration of Content Management Server functionality into SharePoint Portal Server, to allow for more robust management of web site content (Intranet, Extranet, and web-facing Internet).

o        Enhancements and usability improvements to Project Server.

The InfoPath enhancements are of particular note – I think this is going to be a major component of our Office 2007 deployments, as almost every organization I know has forms that can be automated, and workflows enhanced, using InfoPath.  The integration with Outlook provides a natural workflow engine, while the web server component eliminates a major deployment/usage hurdle.  The “traditional” InfoPath client will still be used for forms authoring, and for applications where it is necessary or appropriate to cache forms offline (mobile employees, for example).

The real sleeper in all this, in my opinion, is Groove.  This is technology and a company that Microsoft purchased a little over a year ago, and Groove is used to create ad hoc or structured collaboration workspaces that allow people to synchronize data (files, discussion threads, InfoPath forms, etc.) peer to peer, or through a relay server.  Groove can be used not only within organizations, but between organizations – we’ll be using it with our clients in the Office 2007 Rapid Deployment Program to collaborate on the RDP program itself.  It is a great way for cross-functional or cross-organizational teams to work together – securely and efficiently.  Groove and SharePoint Portal Server do have some integrations and are actually complementary – SharePoint Portal provides a structured collaboration hub for users to access key information and work together, while Groove caters to mobile and offline users who need to collaborate in an ad hoc or a structured manner.

However, the real significance of Microsoft’s acquisition of Groove may ripple through its Information Worker products for years.  Groove was founded by Ray Ozzie, the original developer of Lotus Notes – when IBM purchased Lotus, Ozzie left and started Groove, to take his collaborative vision to the next level.  Microsoft purchased Groove not only for its technology, but for Ozzie – to get his creative energies and vision, and to channel it through SharePoint and their other collaborative technologies.  So, now that Ozzie is a key CTO at Microsoft, his impact across many products will be felt for years to come.

If you would like to learn more about Office 2007, visit www.microsoft.com/office/preview - the video tour of the new interface is very well done.  Or attend our Preparing for Windows Vista seminar on Thursday, May 18th at Microsoft’s NYC office (you can register at https://www.clicktoattend.com/invitation.aspx?code=104305).  I think once you take in this information, and see the new user interface and its capabilities, you’ll be as excited about this product as I am. 

As always, feel free to email me your comments or thoughts at nrosenberg@QTSnet.com. Thank you.

Neil Rosenberg
President & CEO
Quality Technology Solutions

Back to Top


PARTNER SPOTLIGHT

This month QTS is spotlighting Enterprise Information Management International (“EIM International,” formerly Wertheim Inc.), its partner for document management, document imaging and document-based solutions.  EIM International is a premier provider of information management solutions, office automation solutions and a premier integrator for Hummingbird Software. The result of implementing these solutions is organizations are enabled to increase profits and improve work quality, while enhancing the level of professionalism exhibited to their customers and partners via delivery of their electronic documents.

 

EIM International is able to assist clients in all areas of information management, from initial technology planning through final implementation, including maintenance and audit services.  EIM International’s professionals’ extensive experience provides them with the unique ability to provide consulting expertise and to speak to the best practices currently available with regard to document management, imaging, assembly, and content management systems.

 

The staff at EIM International has honed and refined a style of interaction which has garnered many accolades up and down the firm's client list.  Put most simply, clients like them.  EIM International has had many successful engagements with clients ranging from those that are new to document management, as well as organizations need of upgrades.  Their approach to customers and technology mirrors that of the outlook and values held by QTS.

 

EIM International has developed a proprietary set of administrative software tools specifically designed to optimize Hummingbird Solutions.  The “Winc” suite of products works with a Document Management System that provides tools to:

 

* Help manage environments with multiple databases

* Assure proper documents security to users

* Enable business continuity solutions for the DMS environment,  

* Provide a robust array of DMS administrative utilities.   

 

These applications are used by clients today throughout the world. 

 

EIM International is a leading service provider and clients benefit from their depth of experience with the product offerings of Hummingbird (DOCS Open/DM5), PDF applications from DOCSCorp, Microsoft Sharepoint integration with SeeUnity, and document imaging systems from Kofax and eCopy.  While QTS continues to build, enhance and support  the Microsoft platform, networks and infrastructure, our partnership with EIM International significantly extends our capabilities and the total range of services that we can offer clients.

For more information on EIM International, please visit their web site at www.eimintl.com, email them at info@eimintl.com, or call 212-413-8600.  Or, contact your QTS Account Manager.

Back to Top

Visit www.QTSnet.com for company information.

QUIKSECURE TIP OF THE MONTH

Each month, we now provide a security recommendation to our QuikNews readers based on content from our recent QuikSecure Security Assessments.  One of these reports typically includes 100-200 specific recommendations such as this, but we’re providing some “free advice” here to our readers.

ISSUE – Do Users write down Passwords at their workspaces?
 
IMPACT – Security is easy to breach – this environment is of little more value than one where no passwords are used.

RECOMMENDATION – Train your employees on the importance of confidentiality of passwords, and eliminate this habit.  Check for this, and train managers to check for this and eliminate it when seen.

QTS EVENTS

Please note that QTS seminars are open only to customers and prospective customers, and not to other vendors, partners and consultants.

 

MICROSOFT SOLUTIONS BRIEFING

QTS and Microsoft are hosting an Executive Solutions Briefing for small and medium business customers (25-500 user environments).  Join us for this informative, 3 hour event to learn how your organization can benefit from new Microsoft technologies and solutions, and what tools and resources are available to you from Microsoft.  Microsoft and QTS will also review the benefits of Software Assurance, discuss available promotions that can save you money, and review the roadmap for upcoming product releases and features.  We will also present on key Microsoft initiatives such as Trustworthy Computing (Microsoft’s security efforts), the Dynamic Systems Initiative and the integration of Microsoft’s Business Solutions offerings.  This event will provide valuable information to any Microsoft customer! Join us on Tuesday morning, May 16th at Microsoft’s Iselin NJ office or on Thursday morning, June 1st at Microsoft’s New York City office.  Contact your QTS Account Manager to register for these events, or follow the web links above.  Note that a signed Microsoft Non-Disclosure Agreement is required for attendance at these events.

 

SECURE & WELL-MANAGED INFRASTRUCTURE

QTS, New Horizons and Microsoft are hosting a half day seminar on Tuesday, May 2nd at New Horizons in Iselin, NJ on how to implement a Secure and Well-Managed Infrastructure.  In this event, QTS will present on how Windows Server 2003 and Exchange Server 2003, combined with Microsoft’s management and security technologies, can help to provide a reliable and secure platform for employee productivity.  Microsoft and New Horizons will discuss how employee training can enhance productivity and effectiveness, and how to leverage Software Assurance benefits, including training vouchers.  For more information or to register, contact your QTS Account Manager, click here, or visit www.clicktoattend.com and enter event code 104167.

 

CXO SEMINAR: DISASTER RECOVERY SOLUTIONS

On Tuesday, May 9th, join Microsoft, Citrix, NSI Software and QTS at the Microsoft NYC office for an informative seminar on how to develop a Disaster Recovery Plan and build a Hot Site Failover Solution for your business leveraging technologies from Microsoft, Citrix and NSI Software.  Businesses are challenged more and more each year with the need to maximize systems up-time and availability, amidst an ever-increasing range of threats.  IT management is often tasked with responsibility for developing and implementing Disaster Recovery Plans to protect the business and ensure continuous access to key business systems.  In this seminar, we’ll discuss how to build the plan and what the key elements are, and discuss the various options for Cold, Warm and Hot Site solutions.  We’ll then drill down into how to cost-effectively build a Hot Site leveraging technologies from Microsoft, NSI and Citrix to enable access to your applications and data, and conclude with tips and best practices.  For more information or to register, contact your QTS Account Manager, click here, or visit www.clicktoattend.com and enter event code 104272.

 

CxO SEMINAR: PREPARING FOR WINDOWS VISTA

Join Microsoft and QTS for this informative seminar on how your organization can get ready for Windows Vista, the successor to Windows XP Professional as the desktop operating system of choice for businesses.  In this seminar, we will discuss some of the features and capabilities planned for Windows Vista, and how your business can benefit from this next release of Windows, as well as the upcoming releases of Microsoft Office and Microsoft Exchange Server.  We’ll explore how these new products can improve user productivity and collaborative capabilities, as well as how Windows Vista can improve systems’ reliability, security and performance.  We will also discuss how to deploy Windows Vista across your organization, leveraging tools such as Remote Installation Services, the Business Desktop Deployment Accelerator, and Systems Management Server.  We’ll also discuss best practices in desktop management and patch management. The next session is Thursday, May 18th at the Microsoft NYC office.  For more information or to register, contact your QTS Account Manager, or visit www.clicktoattend.com and enter event code 104308 for NJ or 104305 for NYC.  Note that a signed Microsoft Non-Disclosure Agreement is required for attendance at these events.

 

Back to Top

PATCHES & UPGRADES

Call the Customer Support Center to have us apply QTS-standard patches and keep your systems current. The following patches have been recently released and are generally recommended by QTS:

* New Security Updates are available in April for Symantec ESM, Symantec Gateway Security, Symantec Network Security, Vulnerability Assessment and Symantec Client Security.

To receive notifications of new Microsoft product downloads and Service Packs, click here.

Also, please click here for applicability of Microsoft Security Bulletins to the products in use at your environment. Contact your QTS Account Manager if you would like our Customer Support Center to monitor these bulletins for you and advise with recommendations for your environment upon release of new bulletins.

Note that Microsoft releases security patches on the second Tuesday of each month. New Security Updates to Windows and Office are available.

Symantec (formerly Norton) Antivirus Corporate Edition signature files are currently at version 80427ak (4/27/2006). CA eTrust Antivirus 6.x/7.x signature files are currently at version 23.71.141 (4/27/2006). McAfee VirusScan / NetShield signature files are currently at version 4750 (4/27/2006). Trend Micro signature files are currently at version 3.393.00 (4/27/2006).  Please keep your antivirus signatures, and your scan engines, current! If you do not have your system set up to automatically distribute updates from your server to your PCs, please call your QTS Account Manager or the Customer Support Center.

Some patches can cause problems, especially in combination with other software programs or patch levels. Please talk to us to verify whether we see any possible problems in your environment before patching your systems independently. We make best efforts to test patch combinations but cannot guarantee compatibility between software and hardware manufacturers’ products.

Back to Top

PRODUCT SUPPORT LIFECYCLE WATCH

The following products are pending “end of life” status by their manufacturers, and therefore customers should be planning for system upgrades or replacement.

* Windows NT Server 4.0 reached the end of its supported lifespan on 12/31/04.
* Novell ZENworks for Desktops 3.2 support ended on 5/31/05.

* Novell NetWare 4.2 reached end of life on 6/1/05.
* Novell NetWare 5.1 reached end of general support on 10/31/05.
Extended Support ends on 11/1/06.
* Novell NetWare 6 reached end of general support on 11/1/05.
Extended Support ends on 11/1/06.
* Citrix MetaFrame 1.8 reached end of support on 12/31/05.
* Microsoft Exchange Server 5.5 support ended on 12/31/05.

Please remember that end of life for a product does not only impact that product, but also other products that interact with it.  For example, end of life status for an operating system means that no new software products that are released will run on that operating system, as the manufacturers will no longer receive support from the operating system vendor.

Back to Top

 

SOLUTION SPOTLIGHT: MICROSOFT SHAREPOINT PORTAL SERVER 2003

Microsoft Sharepoint Portal Server is a robust collaborative technology to help organizations work better together.  Whereas Windows Sharepoint Services (which is free) provides businesses running Windows Server 2003 with a pre-built, basic collaborative website for sharing documents, schedules and other collaborative information, Sharepoint Portal Server (a pay-for product) extends this functionality significantly.

Sharepoint Portal Server acts as a portal, providing users with a customizable point of access for network resources.  Because Sharepoint leverages Microsoft's Web Part technology, it is very easy to "snap in" additional Web Parts from Microsoft and third party vendors, or to build your own.  Sharepoint Portal Server also provides robust full text search capabilities across selected resources - Windows Server shares (including PDF files), Exchange and Lotus Notes databases, and SQL Server databases (while maintaining security within these systems).  Finally, Sharepoint incorporates document management, leveraging a publishing metaphor, to facilitate the document production and approval cycle (and Sharepoint can be integrated with Content Management Server for even more robust functionality).

Sharepoint Portal Server can be implemented in an Intranet context, or as an Extranet to facilitate sharing of data with outside parties.

*For more information, click here.

Back to Top

SPECIAL OFFERS

MICROSOFT LIVE COMMUNICATION SERVER – FREE CLIENT ACCESS LICENSES
Microsoft is offering customers with Software Assurance on Microsoft Exchange that was active on or before 10/1/03 free CALs for Microsoft Live Communications Server, to match their Exchange CALs owned at that time.  Software Assurance can also be purchased for redeemed LCS CALs at the time SA on Exchange is renewed.  Contact your QTS Account Manager for more details.

SYMANTEC COMPETITIVE TRADE-UP
Symantec is offering customers who “trade in” qualifying competitive firewall/IDS products a credit toward the purchase of Symantec Gateway Security (SGS) firewall appliance or Symantec Network Security (SNS) Intrusion Protection System.  Contact your QTS Account Manager for more details.

Back to Top

QUIKNEWS ARCHIVES
For access to past issues of QTS QuikNews dating back to January 2001, click here.

Back to Top

 

 


SUBSCRIPTION INFO

This newsletter is distributed to QTS clients, recent contacts, and "friends of QTS." We respect your privacy and never share your contact information with others.

To Comment on this newsletter, send an email to QuikNews@QTSnet.com.

To Remove yourself from this mailing list please send a reply to this message with the word UNSUBSCRIBE in the subject field, or contact your QTS Account Manager.

To Subscribe to this Newsletter, go to http://www.qtsnet.com/contact/QuikNews.htm.

To View an archive of QTS QuikNews newsletters, please visit http://www.QTSnet.com/stayinformed/QuikNews/QuikNews_Index.htm.

(c) Quality Technology Solutions, Inc. All rights reserved.

 

Quality Technology Solutions, Inc.
201 Littleton Road, 2nd Floor
Morris Plains, NJ  07950

Tel: (973)984-7600
Email: QuikNews@QTSnet.com
Web: www.QTSnet.com

Back to Top


 

 

This site last updated 12/16/06
© 1999 Quality Technology Solutions, Inc.
201 Littleton Road, Morris Plains, New Jersey 07950
telephone: 973.984.7600       fax: 973.984.7650
email: info@qtsnet.com