QuikManage Managed Services

Whether assistance is needed to supplement an internal technical staff or to serve as an external technical staff, QTS is the right choice. QTS’ QuikManage™ Managed Service offerings provide you with a flexible range of options to allow you to leverage QTS’ resources and outsource some, or all, systems management so your staff can focus on your business, your applications and your users!

QTS’ QuikManage programs allow you to smartly outsource, leveraging QTS’ staff expertise and managed service platform to drive down cost and focus your IT resources on the things that make a difference to — and are unique to — your business.

Similar to our popular QuikAssist™ program, QuikManage™ Flex provides priority response and discounted support rates, based on monthly blocks of time. You can use this time to outsource administrative or maintenance tasks around designated systems, or use it for support or staffing supplementation.

QTS also offers QuikManage™ services to automate your IT operations through managed services:

  • Alert Management Console, to centralize system monitoring, alerting and incident management;
  • Maintain, to automate routine systems maintenance including patch deployment;
  • Resolve, to provide 24x7 support and incident resolution on designated systems; and
  • End-User Help Desk services for named users.

 

QuikManage™ Benefits

QTS QuikManage management customers realize the following benefits from the service:

    • Flexible, modular options to allow you to outsource some or all of your systems administration, maintenance and support.
    • Discounted hourly rate for QTS services, via monthly time blocks.
    • 24/7 support and maintenance for designated systems.
    • Fixed cost approach to system alerting, maintenance and/or incident resolution.
    • Priority service over non-QuikManage™ customers.
    • End-user help desk outsourcing option.
    • Worry-Free Networking!