1.        Using the LAN Administrator Guide (LAG)

5 min.

?         What you will find in the LAG

2.        What are LAN Administrator Responsibilities

5 - 10 min

?         Tape Backup Administration: Checking Backups, Rotating Tapes (onsite/offsite)

?         First Line Support for Users: Identify, Describe & Resolve Problems

?         Dealing with Viruses

?         Users & Access Rights

?         PC and Printer Setup (Ghost/NAL)

3.        What is a LAN?

5 min

?         Server; Wiring & Hubs; PCs; Network Printers (HP JetDirects); Other Devices

4.        Hubs & Wiring: Basics

5 min

?         Hub Basics: Cables, Lights, Wiring

?         NIC Basics: Cables, Lights, Typical Errors

5.        Server OS:  Novell NetWare 5

1 Hour

?         What is NDS?

?         Concepts

?         Adding, Changing, Deleting/Disabling Users

?         Adding Groups and Assigning Users to Groups

?         Access Rights

?         Printing ? Quese, Print Servers, Print Objects, NDPS

?         Mounting CDs

?         Mapping Drives

?         Maintenance

?         Filer; Savaging Files

?         Troubleshooting

6.        Server Hardware:  Compaq Insight Manager

5 min

?         What is Insight Manager?

Administration using Management Console,

?         Troubleshooting

Alarms, Monitoring the Console

7.        Power Protection:  APC PowerChute Plus

5 min

?         What is a UPS, how does it work?

?         Checking the PowerChute screen

?         Troubleshooting

Not loading, Smart UPS indicators, Audible alarms, Diagnostics

8.        Tape Backup:  ArcServe

1 Hour

?         What is ArcServe?

?         What is Disaster Recovery?

?         What is Open File Agent (OFA)?

?         Administration

Backup basics, AutoPilot, Restore Basics, Device Management, Erasing Media, Understanding Logs and Reports

?         Maintenance

Changing, Storing, Replacing Tapes, Cleaning Tape Drive

Disaster Recovery (Optional Product)

?         Administration

?         Maintenance ? Disaster Recovery

OFA (Optional Product)

?         Administration ? OFA

?         Maintenance ? OFA

Viewing Agent Status and Logs

Troubleshooting

?         Troubleshooting ? ArcServe

?         Troubleshooting ? OFA

9.        AntiVirus:  InocuLAN/InoculateIT, Netshield

15 min

?         What is Virus Protection

?         Administrative Tasks

?         Maintenance

?         Troubleshooting

10.     How to Handle Support Issues

10 min

?         Document the exact error message/condition

?         Can the problem be re-created (more likely to solve if so)?  What causes it?

?         Troubleshooting: Change one thing at a time, step by step, logical

?         Call the Customer Support Center (not a specific technician)

?         QTS Remote Support Capabilities & QuikAlert

?         Form for who can initiate support

11.     Tools

10 min

?         LAN Administration Guide, Documentation, Product Manuals, Internet, QTS Tour

12.     Summary, Question & Answer, Evaluations

10 min