Time

1.        What are LAN Administrator Responsibilities

15 min

�         Tape Backup Administration: Checking Backups, Rotating Tapes (onsite/offsite)

�         First Line Support for Users: Identify, Describe & Resolve Problems

�         Dealing with Viruses

�         Users & Access Rights (or QTS)

�         PC and Printer Setup (Ghost/NAL): QTS?

2.        What is a LAN?

5 min

�         Server; Wiring & Hubs/Switches; PCs; Network Printers (HP JetDirects); Other Devices

3.        Switches, Hubs & Wiring: Basics

5 min

�         Hub/Switch Basics: Cables, Lights, Wiring

�         NIC Basics: Cables, Lights, Typical Errors

4.        Server OS:  Windows 2000

1 Hour

�         Concepts

�         Active Directory (Domains, Trees, Forests, OUs and Groups)

�         User Accounts

�         Access Rights and Security

�         Maps and Shares

�         Administrator Tools

�         Blue Screen and Stop Errors

5.        Server Hardware:  Compaq Insight Manager

5 min

�         What it is and does, why; pre-failure warranty

6.        Power Protection:  APC PowerChute Plus

5 min

�         What is a UPS, how does it work?

�         Checking the PowerChute screen

7.        Tape Backup

1 Hour

�         Tape Rotation

�         Offsite Tape Rotation, Fireproof safe

�         Tape Handling and Storage

�         Reading the Logs

�         Manual Backups

�         Restores

�         Daily Backup Log

8.        Antivirus Software

15 min

�         Server Scans vs. Client Scans

�         Real-Time vs. Scheduled Scan

�         Dealing with a Virus

�         Word-Specific Issues � Macro Viruses

�         Email Protection

�         Antivirus Signature File Updates

9.        How to Handle Support Issues

15 min

�         Document the exact error message/condition

�         Can the problem be re-created (more likely to solve if so)?  What causes it?

�         Troubleshooting: Change one thing at a time, step by step, logical

�         Call the Customer Support Center (not a specific technician)

�         QTS Remote Support Capabilities & QuikAlert

�         Form for who can initiate support

10.     Tools

5 min

�         LAN Administration Guide, Documentation, Product Manuals, Internet, QTS

11.     Summary, Questions & Answer, Evaluations

10 min