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QuikAssist™ Network Support Plans With the ever-increasing complexities of today's computers, networks and software, businesses need a technical resource they can rely upon. Whether assistance is needed to support an internal technical staff or to serve as an external technical staff, QTS is the right choice to provide that assistance. Key Benefits QTS QuikAssist™ plans provide the two most critical aspects of a technical support plan – priority response and discounted support rates. As a support plan customer, you will have priority access to our top-level technical staff for critical system emergencies. You get to choose the priority level that best matches your company’s needs and budget, although our support is always responsive and matched to the severity of the situation. QTS QuikAssist™ support plan customers have the added benefit of accessing our Customer Support Center directly through a toll-free telephone number. The Customer Support Center is a dedicated staff of technicians available to provide support on a wide range of technologies. They use state-of-the-art Help Desk software for tracking and resolving issues to maintain the highest levels of customer satisfaction. Off-hours emergency support is provided to QuikAssist customers via our emergency pager system, for server emergencies. 2 QuikAssist™ Plans Available
The QTS
QuikAssist Standard plan includes a 4-hour
priority response time for technical support emergencies, remote support
for your network and desktop users, and the opportunity to get discounts
off of the technical support rates for non-scheduled emergencies.
This plan is appropriate for many businesses that need prompt
recovery from system failures and responsive technical support and
service. The QTS QuikAssist Gold support plan is identical to the standard plan but with only a 2-hour priority response time to technical support emergencies. Installation of remote management capabilities via the Internet is required for this level of support. This plan is ideal for environments where highly responsive technical support is required. Support Plan Details QTS QuikAssist™ Plans may be purchased either by paying an annual fee, or by pre-paying for a block of time. The prepaid time approach is similar to a law firm "retainer" in concept. Services are deducted from your block as they occur, and when you go below a renewal threshold, your block is automatically replenished. Within the guaranteed response time of your QuikAssist™ plan, QTS will be troubleshooting your technical problem and working on the solution to promptly restore your operations. This can be done most effectively by completing initial diagnostics remotely, using the Internet. Often, the issue can be resolved remotely by telephone or modem. Even when on-site service is required, the remote diagnostics accelerate the resolution of the problem by allowing QTS to dispatch the most qualified technician available with the resources needed. Up-time can be enhanced through our QuikAlert Daily Monitoring Service. |
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This site last updated
02/13/05 |
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