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Customer Support Center We realize that putting in a network or a technology component is useless to you if we don’t do our part to keep it up and running, and keep you productive in your use of technology. That is the role of our Customer Support Center, staffed by a team of technical experts. Skilled Staff On Hand The Customer Support Center is managed by a full time manager, and staffed by certified technicians whose skills range across all the products we sell and support. With staff dedicated to technical support, you know that when you call us we’ll be able to respond and promptly start working on your problem. And we provide our support staff with a wide range of tools to use in supporting you – documentation of your network and its configuration is right at hand, as are hundreds of product manuals, a T1 high-speed Internet connection, and a lab environment in which to test and recreate problems if needed. In March 2000, QTS was one of 18 North American winners of Novell's coveted Service Excellence Award, and repeated as a back-to-back winner in March 2001! Technically Advanced Our use of technology allows us to support you as well. We utilize sophisticated help desk software to log and track all support issues, so we can follow up and track the history of your calls through closure, and measure our own performance in meeting our support goals. Our own network consists of the majority of the products we sell, so we are familiar with the products as users and supporting our own network. With Compaq Insight Manager, Terminal Services and other management tools, we can remotely troubleshoot and resolve many technical problems from our office. Call us to come take a tour of our Customer Support Center!
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This site last updated
08/31/07 |
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