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Application Training, Integration and Support Integrated ApplicationsNetworking is our core service, but making applications run properly over a network is what brings direct benefits to your business, and we focus heavily on this. QTS’ staff brings skill and expertise to the table in configuring electronic mail and groupware applications including Novell GroupWise, Lotus Notes and Microsoft Exchange, as well as legal document management from PC DOCS, and Time Matters case management software. Our experience and standards focus allows us to integrate these applications with skill, especially in complex client/server environments. Training Style Installing and configuring the applications properly is important, but training your personnel to use them effectively and efficiently is critical. We provide high-quality, customized training on Microsoft Office and WordPerfect, on Novell GroupWise, Lotus Notes and Microsoft Exchange, on PC DOCS document management and Time Matters case management, along with a wide range of complementary products. Our training is "task oriented," in that we customize it to meet your specific needs and match the way you will use the products in your environment. In addition, we offer law firm-specific versions of our Word and WordPerfect training. Beyond Classroom Training However well executed the training is, it is human nature to have problems remembering everything when the time comes to apply what was learned. QTS’ floor support coverage accounts for this by having our trainer follow your staff back to your office, and we help them apply the skills they learned in the classroom. Floor support gives your staff the support and confidence they need to apply their new skills, maximizing productivity and reducing the learning curve associated with major change like this. Pre-Conversion Methodology Our focus on applications conversions is what makes our training and floor support so effective. Our pre-conversion methodology includes quality steps such as surveying your staff to determine existing skill levels and specific training needs; analysis of existing macros and templates to ensure the new system does the same things the old one did; ensuring e-mail transition issues are properly addressed; and planning the training and rollout logistics to maximize staff productivity and minimize disruption to your workflow. |
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This site last updated 01/05/03 |
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